Welcome to the New Support at Home Program!

From the November 1, 2025, The new Support at Home program replaces the Home Care Packages Program, bringing more choice, better access, and a fairer system to help you stay living independently at home longer.

🌟 Key Changes You Need to Know

Feature Old Home Care Packages New Support at Home Program
Support Levels 4 Levels 8 Ongoing Classifications (More precise funding)
Restorative Care Short-term restorative care Expanded Restorative Care Pathway (Up to 12 weeks)
Budget Cycle Annual Funding Quarterly Budgets for easier tracking.
Unspent Funds Limited rollover Carry-over: Up to $1,000 or 10% of the quarter's budget.
Care Management Included in administration 10% of budget specifically for Care Management services.
Home/Tech Access Varies New funding access via the Assistive Technology and Home Modifications (AT-HM) Scheme.

🧑‍⚕️ Service & Pricing Categories

Your support services will be grouped into the following categories. Click each section to expand and see our detailed pricing schedule.

+ Clinical Supports

Fully funded by the Government, these services include nursing, physiotherapy, occupational therapy, and other allied health supports.

1. Nursing Care

Service Name Unit Weekday (6am-8pm) Weekday (8pm-6am) Saturday Sunday Public Holiday
Registered Nurse - RN Hour $160 $230 $300 $355 $410
Enrolled Nurse - EN Hour $160 $230 $300 $355 $410

2. Allied Health and Other Therapeutic Services

Service Name Unit Weekday (6am-8pm) Weekday (8pm-6am) Saturday Sunday Public Holiday
Exercise Physiologist Hour $150 --- --- --- ---
Occupational Therapy Hour $200 --- --- --- ---
Physiotherapist Hour $200 --- --- --- ---
Podiatrist Hour $150 --- --- --- ---
Speech pathologist Hour $195 --- --- --- ---

3. Care Management

Service Name Unit Weekday (6am-8pm) Weekday (8pm-6am) Saturday Sunday Public Holiday
Care Management Hour $150 --- --- --- ---
+ Independence Supports

Help with personal daily tasks like showering, dressing, mobility, and meal preparation. (Client contributions may apply.)

1. Personal Care

Service Name Unit Weekday (6am-8pm) Weekday (8pm-6am) Saturday Sunday Public Holiday
Assistance with self-care and activities of daily living Hour $90 $105 $125 $160 $190
Assistance with self-administration of medication Hour $90 $110 $130 $165 $195
Continence Management (non-clinical) Hour $90 $105 $125 $160 $190

2. Social Support and Community Engagement

Service Name Unit Weekday (6am-8pm) Weekday (8pm-6am) Saturday Sunday Public Holiday
Individual Social Support including Accompanied Activities Hour $90 $105 $125 $160 $190
Accompanied Activities Hour $90 $105 $125 $160 $190
Digital education and support Hour $90 --- --- --- ---

3. Therapeutic Service for Independent Living

Service Name Unit Weekday (6am-8pm) Weekday (8pm-6am) Saturday Sunday Public Holiday
Remedial masseuse Hour $140 --- --- --- ---
Osteopath Hour $160 --- --- --- ---

4. Respite Care

Service Name Unit Weekday (6am-8pm) Weekday (8pm-6am) Saturday Sunday Public Holiday
Respite Care Hour $90 --- --- --- ---

5. Transport

Service Name Unit Weekday (6am-8pm) Weekday (8pm-6am) Saturday Sunday Public Holiday
Direct Transport Hour $90 $90 $90 $90 $90
Indirect Transport Hour $100 $100 $100 $100 $100
+ Everyday Living Supports

Assistance with household tasks like cleaning, laundry, gardening, shopping, and transport to appointments. (Client contributions may apply.)

1. Domestic Assistance

Service Name Unit Weekday (6am-8pm) Weekday (8pm-6am) Saturday Sunday Public Holiday
General House Cleaning Hour $90 $100 $120 $155 $185
Laundry Services Hour $90 $100 $120 $155 $185
Shopping Assistance Hour $90 $100 $120 $155 $185

2. Home Maintenance and Repairs

Service Name Unit Weekday (6am-8pm) Weekday (8pm-6am) Saturday Sunday Public Holiday
Gardening Hour $95 --- --- --- ---
Assistance with home maintenance and repairs Hour $95 --- --- --- ---
Consumable expenses* Item See note below --- --- --- ---

Important Notes and Terms:

* Consumable Expenses:
For any products or services not explicitly covered in our standard list, including personal items, we ask that you consult with us (IHCS) first. This allows us to assess the item and confirm its eligibility for funding before the service commences or the purchase is made.

Following this consultation, we will provide you with a written agreement. This document will specify whether the requested item or service can be funded from your package. Please be advised that you may be held personally liable for the full cost of any purchases made without this prior written confirmation.

General Terms:

  1. Unless explicitly noted otherwise, all quoted prices are exclusive of the GST.
  2. Services billed at an hourly rate incorporate a one-hour minimum charge. This minimum does not apply to Nursing, Allied Health, or Other Therapeutic Services. These specific categories will be charged pro-rata, based on the precise duration of your appointment (e.g., a 30-minute appointment will be billed at 50% of the hourly rate).
  3. A comprehensive breakdown of all service inclusions and exclusions is detailed in the formal written agreement provided to you by us (IHCS).
  4. In our schedule of fees, the "---" symbol indicates that a service is not offered outside of our standard operating hours (Monday - Friday, 6:00 am to 8:00 pm).
  5. The cost of any consumable materials (such as medical supplies) necessary for your service will be itemised and invoiced separately, corresponding to the items used at your premises.

3. Meal Delivery

Service Name Unit Weekday (6am-8pm) Weekday (8pm-6am) Saturday Sunday Public Holiday
Meal Delivery Item $15 --- --- --- ---

4. Meal Preparation

Service Name Unit Weekday (6am-8pm) Weekday (8pm-6am) Saturday Sunday Public Holiday
Meal Preparation Hour $90 $105 $125 $160 $190

📄 Need a printable version?

🖨️Printable Schedule of Fees

🛡️ For Our Existing IHCS Clients

If you were approved for an HCP or on the waiting list by September 12, 2024, the 'no worse off principle' protects you. You will transition seamlessly with equivalent funding and will not face increased costs due to this reform.

IHCS will personally review your case to ensure your transition is smooth and transparent.

📞 Contact IHCS About Your Transition

Ready to discuss what this means for your next Service Agreement? Our coordinators are here to guide you.

Call IHCS on: (03) 6228 3899

Email for an Update Meeting