Welcome to the New Support at Home Program!
From the November 1, 2025, The new Support at Home program replaces the Home Care Packages Program, bringing more choice, better access, and a fairer system to help you stay living independently at home longer.
🌟 Key Changes You Need to Know
| Feature | Old Home Care Packages | New Support at Home Program |
|---|---|---|
| Support Levels | 4 Levels | 8 Ongoing Classifications (More precise funding) |
| Restorative Care | Short-term restorative care | Expanded Restorative Care Pathway (Up to 12 weeks) |
| Budget Cycle | Annual Funding | Quarterly Budgets for easier tracking. |
| Unspent Funds | Limited rollover | Carry-over: Up to $1,000 or 10% of the quarter's budget. |
| Care Management | Included in administration | 10% of budget specifically for Care Management services. |
| Home/Tech Access | Varies | New funding access via the Assistive Technology and Home Modifications (AT-HM) Scheme. |
🧑⚕️ Service & Pricing Categories
Your support services will be grouped into the following categories. Click each section to expand and see our detailed pricing schedule.
+ Clinical Supports
Fully funded by the Government, these services include nursing, physiotherapy, occupational therapy, and other allied health supports.
1. Nursing Care
| Service Name | Unit | Weekday (6am-8pm) | Weekday (8pm-6am) | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|---|
| Registered Nurse - RN | Hour | $160 | $230 | $300 | $355 | $410 |
| Enrolled Nurse - EN | Hour | $160 | $230 | $300 | $355 | $410 |
2. Allied Health and Other Therapeutic Services
| Service Name | Unit | Weekday (6am-8pm) | Weekday (8pm-6am) | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|---|
| Exercise Physiologist | Hour | $150 | --- | --- | --- | --- |
| Occupational Therapy | Hour | $200 | --- | --- | --- | --- |
| Physiotherapist | Hour | $200 | --- | --- | --- | --- |
| Podiatrist | Hour | $150 | --- | --- | --- | --- |
| Speech pathologist | Hour | $195 | --- | --- | --- | --- |
3. Care Management
| Service Name | Unit | Weekday (6am-8pm) | Weekday (8pm-6am) | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|---|
| Care Management | Hour | $150 | --- | --- | --- | --- |
+ Independence Supports
Help with personal daily tasks like showering, dressing, mobility, and meal preparation. (Client contributions may apply.)
1. Personal Care
| Service Name | Unit | Weekday (6am-8pm) | Weekday (8pm-6am) | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|---|
| Assistance with self-care and activities of daily living | Hour | $90 | $105 | $125 | $160 | $190 |
| Assistance with self-administration of medication | Hour | $90 | $110 | $130 | $165 | $195 |
| Continence Management (non-clinical) | Hour | $90 | $105 | $125 | $160 | $190 |
2. Social Support and Community Engagement
| Service Name | Unit | Weekday (6am-8pm) | Weekday (8pm-6am) | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|---|
| Individual Social Support including Accompanied Activities | Hour | $90 | $105 | $125 | $160 | $190 |
| Accompanied Activities | Hour | $90 | $105 | $125 | $160 | $190 |
| Digital education and support | Hour | $90 | --- | --- | --- | --- |
3. Therapeutic Service for Independent Living
| Service Name | Unit | Weekday (6am-8pm) | Weekday (8pm-6am) | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|---|
| Remedial masseuse | Hour | $140 | --- | --- | --- | --- |
| Osteopath | Hour | $160 | --- | --- | --- | --- |
4. Respite Care
| Service Name | Unit | Weekday (6am-8pm) | Weekday (8pm-6am) | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|---|
| Respite Care | Hour | $90 | --- | --- | --- | --- |
5. Transport
| Service Name | Unit | Weekday (6am-8pm) | Weekday (8pm-6am) | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|---|
| Direct Transport | Hour | $90 | $90 | $90 | $90 | $90 |
| Indirect Transport | Hour | $100 | $100 | $100 | $100 | $100 |
+ Everyday Living Supports
Assistance with household tasks like cleaning, laundry, gardening, shopping, and transport to appointments. (Client contributions may apply.)
1. Domestic Assistance
| Service Name | Unit | Weekday (6am-8pm) | Weekday (8pm-6am) | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|---|
| General House Cleaning | Hour | $90 | $100 | $120 | $155 | $185 |
| Laundry Services | Hour | $90 | $100 | $120 | $155 | $185 |
| Shopping Assistance | Hour | $90 | $100 | $120 | $155 | $185 |
2. Home Maintenance and Repairs
| Service Name | Unit | Weekday (6am-8pm) | Weekday (8pm-6am) | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|---|
| Gardening | Hour | $95 | --- | --- | --- | --- |
| Assistance with home maintenance and repairs | Hour | $95 | --- | --- | --- | --- |
| Consumable expenses* | Item | See note below | --- | --- | --- | --- |
Important Notes and Terms:
* Consumable Expenses:
For any products or services not explicitly covered in our standard list, including personal items, we ask that you consult with us (IHCS) first. This allows us to assess the item and confirm its eligibility for funding before the service commences or the purchase is made.
Following this consultation, we will provide you with a written agreement. This document will specify whether the requested item or service can be funded from your package. Please be advised that you may be held personally liable for the full cost of any purchases made without this prior written confirmation.
General Terms:
- Unless explicitly noted otherwise, all quoted prices are exclusive of the GST.
- Services billed at an hourly rate incorporate a one-hour minimum charge. This minimum does not apply to Nursing, Allied Health, or Other Therapeutic Services. These specific categories will be charged pro-rata, based on the precise duration of your appointment (e.g., a 30-minute appointment will be billed at 50% of the hourly rate).
- A comprehensive breakdown of all service inclusions and exclusions is detailed in the formal written agreement provided to you by us (IHCS).
- In our schedule of fees, the "---" symbol indicates that a service is not offered outside of our standard operating hours (Monday - Friday, 6:00 am to 8:00 pm).
- The cost of any consumable materials (such as medical supplies) necessary for your service will be itemised and invoiced separately, corresponding to the items used at your premises.
3. Meal Delivery
| Service Name | Unit | Weekday (6am-8pm) | Weekday (8pm-6am) | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|---|
| Meal Delivery | Item | $15 | --- | --- | --- | --- |
4. Meal Preparation
| Service Name | Unit | Weekday (6am-8pm) | Weekday (8pm-6am) | Saturday | Sunday | Public Holiday |
|---|---|---|---|---|---|---|
| Meal Preparation | Hour | $90 | $105 | $125 | $160 | $190 |
📄 Need a printable version?
🖨️Printable Schedule of Fees🛡️ For Our Existing IHCS Clients
If you were approved for an HCP or on the waiting list by September 12, 2024, the 'no worse off principle' protects you. You will transition seamlessly with equivalent funding and will not face increased costs due to this reform.
IHCS will personally review your case to ensure your transition is smooth and transparent.
📞 Contact IHCS About Your Transition
Ready to discuss what this means for your next Service Agreement? Our coordinators are here to guide you.
Call IHCS on: (03) 6228 3899
Email for an Update Meeting